Williams Training

Williams - Gateway to the Grand Canyon
Williams Training


Note: This course is non-credit. Colleges and universities generally only accept credit bearing courses as transferrable. View our Continuing Education FAQ Page to learn more about the difference between for-credit and non-credit courses. View our Degrees and Certificates page to explore for-credit degree and certificate options offered through CCC.



Coconino Community College & the City of Williams have partnered to offer training opportunities for employees in the city for free or at a discounted rate.

This monthly series will explore topics related to the hospitality and service industries. Keep checking back to see what each month’s training topic is.


Upcoming Training

Customer Service in Cafe

Keys to Great Customer Service

Instructor: Wally Rande
Associate Professor at NAU School of HRM
Date: March 23, 2023
Time: 10:00-11:30am
Location: Grand Canyon Railway and Hotel (235 N Grand Canyon Blvd, Williams, AZ 86046)
Cost: FREE!
Description: Learn how to provide the best service so customers keep wanting to come back!


Past Trainings

July 2022: Customer Service Basics
Joell Crittenden, Grand Canyon Railway & Hotel


August 2022: Why Visit Williams
Pimi Bennett, Williams Visitor Center


September 2022: Great Listening - Great Service
Kay Leum, Coconino Community College


October 2022: Customer Service: Your Leadership Matters
Amanda Henry, Small Business Development Center


January 2023: Team Building for a Positive Work Culture
Tommy Newsom II, Northern Arizona University


February 2023: Real Talk About Taxes (CANCELLED)
Susan D. Rusinski, CPA