ITS Help Desk

NOTICE: Please note that the Help Desk cannot assist with password resets or account information over email due to FERPA regulations. If you need assistance with these issues call 928-226-4357.

News & Alerts


Maintenance (1)

Banner Maintenance April 4, 2020:

ITS will be performing important and urgent maintenance on the Banner system on Satruday April 4th starting at 12:01am till 11:59pm.  During this time, all Banner services (i.e Self-Service Banner, DegreeWorks, and Cashnet) will be unavailable throughout the day.  We apologize for the extended maintenance but it is necessary for important business functions.  Please feel free to contact the ITS Helpdesk with any additional questions or concerns.  Thank you for your patience and understanding in this matter


Recurring Banner Maintenance Window:
ITS has scheduled a Banner maintenance window Wednesday mornings from 12:00 a.m. – 7:00 a.m. During this time Banner services (Self Service Banner, Degreeworks, Banner Forms) may be unavailable.

The ITS Help Desk is here to help with any technical difficulties you may be experiencing.
Please choose from one of the following options to contact the Help Desk. Please read the FERPA warning above first before emailing us. 
For the most frequently asked questions, view the FAQ section below.