ITS Help Desk

NOTICE: Please note that the Help Desk cannot assist with password resets or account information over email due to FERPA regulations. If you need assistance with these issues call 928-226-4357 .

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Maintenance

Recurring Banner Maintenance Window:

ITS has scheduled a Banner maintenance window Wednesday mornings from 12:00 a.m. – 7:00 a.m. During this time Banner services (Self Service Banner, Degreeworks, Banner Forms) may be unavailable.

The ITS Help Desk is here to help with any technical difficulties you may be experiencing. For the most frequently asked questions, view the FAQ section below.

 

Frequently Asked Questions

What is my password, and how do I change/reset it?

Upon admission students will receive an email to the personal email address used in the application with a link to a First Time User Setup process. The First Time User Setup will walk you through creating a new password, and setting up recovery information for recovery and future password resets.

 

For more information on the myCCC password reset tool, visit our  Password Information page .

What is my Comet ID, and how do I find it?

The Comet ID is you username here at CCC. This will be used to sign into all CCC technology services and the computers online and on campus. The Comet ID is five characters, starting with your initials (example: AB123).

 

Finding your CometID

Upon admission students will receive an email to the personal email address used in the application with their Comet ID and a link to a First Time User Setup process.

 

If you do not have an admissions email with your Comet ID, you can use your @ID to locate it. If you do not have your @ID, or if your account is newer than 48 business hours, you will not be able to find your Comet ID and must contact the ITS Help Desk. The Comet ID is generated by an automatic system, and takes time to build the account. If you have your @ID, and your account is old enough, please visit our  Comet ID Finder .

 

If you are having problems retrieving your CometID, please contact the ITS Help Desk.

What is my @ID, and how do I find it?

@IDs are created once your application is finished and accepted at the college. The @ID is used for registration, financial aid, and student affairs needs.

 

Finding your @ID

To find your @ID, log into myCCC using your Comet ID, choose "Registration."  Your name and @ID will be displayed at the top right of the screen. For more information on myCCC and how to login, view our FAQ below.

 

If you are having problems retrieving your @ID, or need assisting finding your Comet ID, please contact the ITS Help Desk.

What is myCCC, and how do I use it?

myCCC is our student portal that provides access to a variety of online services; including Canvas, Student Email, Library, Tutoring, Self Service Banner (Degree progress, Transcripts, Registration, Financial Aid, Pay your Bill, Personal information), and more.

You can login to myCCC with your CometID and password by using the "myCCC" linking on the homepage or directly by going to https://myccc.coconino.edu . If you experience any issues with the myCCC portal or have questions, please contact the ITS Help Desk.

What is Canvas, and how do I use it?

Canvas is CCC's learning management system (LMS) used by instructors to post grades, course syllabi, assignments, quizzes, and course announcements. Students that have registered early will have access to their canvas course(s) the Friday before the start of term. New students may not have a Canvas account until their first course starts.

 

 

For browser/system requirements for Canvas, view the "  What are the basic computer specifications for Canvas? " page.

What is Zoom, and how do I use it?

Zoom is an online conferencing tool utilized primarily for remote delivery of online and hybrid courses to students. Zoom allows instructors to conduct class online through a desktop client or a mobile app using a camera and microphone. Students may join a Zoom class anywhere with their smartphone, tablet, or computer with an active Internet connection.

 

For more Information and instruction how to use Zoom, view our Zoom Information Page .

What is Office 365, and how do I use it?

Office 365 is an online version of the Microsoft Office products including Word, Excel, PowerPoint, and Access. CCC offers Office 365 to all active Students and Employees.

Most of the products can be used directly in a browser and do not require installation.

 

For instructions on how to sign up for Office 365, view our Student Technology Services page in myCCC.

How do I find the hours and locations of the Help Desk?

The ITS Help Desk has two locations:

  • Lone Tree Campus, 100 building near the Computer Lab
  • Fourth Street Campus, B Building in the Computer Lab

 

You can view our hours using our Hours and Locations document.

What Software and Services do the Computer Labs offer?

Coconino Community College computer labs have many of your needed applications and have the following operating systems installed: MacOS and Windows 10. The campus computers are free to use for active registered students with a Comet ID.

 

  • Applications: The Computer Labs have all required applications for your courses. This includes Adobe CC, Microsoft Office, MatLab, R (math) and more. For specialty software, view our specialty pods below. 
     
  • Printing: Students can print in our Computer Labs and the Student Learning Center. Printing is only in black and white. Students are allotted 100 pages per semester, and they can purchase more from Registration for $.10/page.
     
  • Scanning: Scanners with instructions are available on multiple computers in the Computer Labs.
     
  • Copying: Copiers can be found in the vicinity of the computer labs and other areas on the campus. There are fees associated with copying.
     
  • USB drives are available for lending upon request at the Help Desk. Collateral required. (Student ID/Keys)
     
  • Power strips with USB are available in the back of the computer labs for students with laptops or mobile devices.
     
  • Specialty Computer Pods can be found in the Computer Lab on Lone Tree campus. We have four specialty computer pods for the 2016-2017 year.

 

The specialty pods include the following:

  • CIS pod with Microsoft Visio and Project
  • DR pod with access to assisted technology
  • Math pod with MatLab
  • Scanner Pod with document scanners

What is PaperCut, and how do I use it?

Papercut is a print management solution designed to reduce printer waste here at CCC. Students start each semester with 100 free pages. If a student runs out of PaperCut pages, they will need to visit Student Accounts (Cashier) to purchase more. Current pricing is 10 cents per page, with a minimum purchase of $5 (50 pages) Unused pages do not roll over to new semesters.

 

When you sign into a computer on campus, you will see a small window appear in the top right of the screen indicating how many PaperCut pages you have left. Every time you print, this number will go down. Printing tracks the number of pages you print by pages that use toner. Double-sided pages count as two. Triple-sided pages count as four. 

 

On the PaperCut window showing your prints, you can use the  "Details..." button for more information. You will be asked to sign in with your Comet ID and password. Here you can view your trends and analysis information that is associated with your account.

What is my Student Email, and how do I use it?

Coconino Community College uses Google's email service, Gmail, for students. An email account is automatically created for all students upon registration. Your student email is the main point of contact for all CCC emails - including notices, announcements, outages, or events. With your student email you will have access to all Google G Suite services . Your student email follows the template of This email address is being protected from spambots. You need JavaScript enabled to view it.. (example:This email address is being protected from spambots. You need JavaScript enabled to view it..)

 

You can access Gmail using the myCCC Portal. Within the portal you can choose Gmail in the QuickLaunch or view the top messages in the Gmail Dashboard.

 

For student discounts associated with your Student Email, view our discounts FAQ below.

How do I forward my Student Email?

Information Technology Services does not recommend students set automated forwarding of College email to a personal email address, however (subject to Procedure 140-09 ), through your Student email account, you can choose to forward all of your new messages to another email address, or only forward certain types of messages. For steps on how to forward your email, follow the instructions on Google's Support Site .

What is Self Service Banner, and how do I use it?

The Self Service Banner service is used to access or update the following:

  • Personal information (Address, Phone, Email)
  • Registration (status, courses, payments, taxes, required paperwork)
  • Financial Aid (status, awards, required paperwork)*
  • Official and Unofficial Transcripts

 

*You will not see the Financial Aid tab if you are not signed up for Financial Aid. 

 

You can access SSB using the myCCC Portal. Using the QuickLaunch in myCCC you will have options for the different areas in SSB.

 

If you experience any difficulties with SSB or have questions, please contact the ITS Help Desk.

How do I submit a support request?

NOTE: Support requests can not be used for Password Resets. You must contact the ITS Help Desk by phone or in-person to reset your password.

 

You can fill out a support request to build a ticket, and one of our technicians will assist you. To fill out a Support Request visit the Support Request page.

How do I connect to CCC's wireless network/What's the WiFi Password?

Coconino Community College offers all students and employees the ability to connect to the CCC WiFi network. To connect to CCC's wireless network, please follow the steps outlined below.

  • Open your systems Wireless Network Connection. This is generally represented by a wireless icon on your systems task bar, or the WiFi logo on cellphones.
  • From the list of Wi-Fi Network's available, select either "CCC-Access" or "CCC-Student" from the list.
  • Type in the password available on the WiFi Information page .
  • You are now connected!

 

By using the network, all users agree to the CCC Acceptable Use of Technology Policy and CCC Student Code of Conduct.  Misuse of the CCC Computer Networks may result in disciplinary actions stated in the Acceptable Use of Technology Policy (140-01) and/or the CCC Student Code of Conduct. All use of CCC Computer Networks is monitored and logged.

For more information about the CCC Wireless Networks, visit our  WiFi Information Page

How do I get support for... Canvas / Cengage / Launchpad?

Canvas: Once signed into Canvas the "HELP" menu will have both a 24/7 phone number and chat feature

Cengage:  1-866-994-2427 , or  Cengage Sam Support

LaunchPad:  1-800-936-6899 , or  Macmillan LaunchPad Support

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How do I get student/employee technology discounts?

Many companies offer college and university students/employees discounts for technology-related purchases.

 

View our Student Technology Services page in myCCC for a list of companies that offer discounts with your student email address.

How do I request my Official Transcripts?

To order your official transcripts, follow the steps listed on the How to Order a Transcript Online page.

 

Coconino Community College has partnered with Parchment to make official electronic transcripts available to students and alumni. Parchment offers transcripts now in three different formats: eTranscript sent electronically, hard copy printed and mailed, and hard copy printed for pick up. As of April 1, 2016, students will be charged $10 per transcript. Additional fees may be incurred for rush, priority mailing, or international orders.

How do I view additional technology information?

There are two PDFs available for Students and Staff & Faculty that detail additional and helpful tips for our college's technology. 

Are there instructions on how to use Windows 10 on Campus?

For instructions on using Windows 10, view our guide:

 

If you experience any issues using Windows 10, contact the ITS Help Desk.

What devices/equipment are available for checkout for Faculty & Staff?

The Lone Tree Help Desk offers Windows Laptops available for current Faculty & Staff as temporary checkouts.
 

All equipment is on a limited first-come, first served basis. 

Devices/Equipment are available for a maximum of two-week intervals.