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The ITS Help Desk is here to help with any technical difficulties you may be experiencing. 

Choose from one of the following options to contact the Help Desk.
Please note that the Help Desk cannot assist with password resets or account information over email due to FERPA regulations.


Phone: (928) 226 - 4357

Email: ITS.HelpDesk@coconino.edu


For the most frequently asked questions, view our FAQ below! 



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Summer Hours

 Monday - Thursday 7am - 6pm
 Friday Closed
 Saturday Closed
 Sunday Closed

For more and locations view 
the Hours and Locations PDF


Frequently Asked Questions



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Thank you for your interest in the Spring 2017 ITS Help Desk Survey!


Your feedback is greatly appreciated and will help us better serve you in the future.

The survey will take you between 5 and 15 minutes depending on your answer.

Please select ONE survey below that best describes your status at CCC.


Student Survey

Employee Survey

For Student Survey, Click Here.

For the Employee Survey, Click Here.


For more information on the contest you can contact the following:

ITS Center Coordinator - (928) 226 – 4347

ITS Help Desk - (928) 226 – 4357


Terms of Service (Terms of Contest)


All information provided will remain anonymous to the Help Desk staff, excluding the ITS Student Center Coordinator: Shane Pablo. Feedback given in the survey may be used in training, or other presentations for the Help Desk staff to be able to better help our users (Students, Facutly, Staff). You may request for a response for the Survey from the ITS Student Center Coordinator:, allowing any feedback a response if desired. You can do so by emailing him at Shane.Pablo@coconino.edu.


No purchase necessary. Due to Arizona contest restrictions you must be 18 years or older to win a gift card. This rule applies for all U.S. residents that may enter outside of Arizona. Other country residents may apply, however due to restrictions by Amazon, may not be able to use the giftcard. Multiple entries will NOT be counted and may lead to disqualification. One entry per person, multiple entries under the same name shall be removed from the drawing. Members of the Coconino Community College Information Technolody Department, including "infrasturcture" and "help desk" are unable to win, and will be disqualified if they enter. Family members of ITS employees are allowed to enter if they fall under the rest of the qualifications. All entries are given a listed number based on time of entry. The winners will be selected at random using a number generator chosen by the ITS Student Center Coordinator. Award may not be given to another person, and the card can be declined upon recieving the winning email. If the prize is declined, another winner will be drawn at random using the same method. Identity and current student/employee status at Coconino Community College will be verified by the Help Desk Coordinator.


You can still submit feedback if not a current student or employee, however you will not be counted in the drawing. To enter for the Gift Card you must fill out all required information, and enter contact details where requested on the survey. Two winners will be randomly selected, with each winner getting a single "$25.00" gift card to Amazon.com. A winner may not win multiple times, and as stated if multiple entries are submitted the person may be disqualified. Prize can be redeemed through their website. The Amazon.com logo, and trademark is owned by Amazon.com INC.


Survey giveaway runs Friday, April 28th  at 10:00am through Friday, May 12th at 11:59pm. Drawing will occur on Monday May 15th, 2016. The gift card will be available for pick-up in person starting same day.  Winner will be notified by E-mail. If no response in 72 hours, a new winner will be selected, and notified. If you cannot pick the card in person, the card will be mailed through USPS. This can take an additional 2 - 10 business days depending on location.

Thanks for your interest in the ITS Updates and ITS Newsletter!


Previous ITS Updates


Previous Newsletters

ITS Llama Seal of Approval

For more information on the newsletter you can contact the following:

ITS Center Coordinator : 928-226-4347

ITS Help Desk : 928-226-4357

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