Faculty Software Request
ITS Help Desk (Technical Support)
The ITS Help Desk is here to help with any technical difficulties you may be experiencing.
Choose from one of the following options to contact the Help Desk.
Please note that the Help Desk cannot assist with password resets or account information over email due to FERPA regulations.
Phone: (928) 226 - 4357
For the most frequently asked questions, view our FAQ below!
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Upcoming Banner Outage:
Monday Feburary 13th, 12:05AM until 7:00AM
Banner Forms, Self-Service Banner (Web4) will be down
|Monday - Thursday||8am - 9pm|
|Friday||8am - 6pm|
|Saturday||9am - 3pm|
For more and locations view
the Hours and Locations PDF
Frequently Asked Questions
ITS Help Desk Survey
Thank you for your interest in the Fall 2016 ITS Help Desk Survey!
Your feedback is greatly appreciated and will help us better serve you in the future.
The survey will take you between 5 and 25 minutes depending on your answer.
Please select ONE survey below that best describes your status at CCC.
For more information on the contest you can contact the following:
ITS Center Coordinator - (928) 226 – 4347
ITS Help Desk - (928) 226 – 4357
Terms of Service (Terms of Contest)
All information provided will remain anonymous to the Help Desk staff, excluding the ITS Student Center Coordinator: Shane Pablo. Feedback given in the survey may be used in training, or other presentations for the Help Desk staff to be able to better help our users (Students, Facutly, Staff). You may request for a response for the Survey from the ITS Student Center Coordinator:, allowing any feedback a response if desired. You can do so by emailing him at Shane.Pablo@coconino.edu.
No purchase necessary. Due to Arizona contest restrictions you must be 18 years or older to win a gift card. This rule applies for all U.S. residents that may enter outside of Arizona. Other country residents may apply, however due to restrictions by Amazon, may not be able to use the giftcard. Multiple entries will NOT be counted and may lead to disqualification. One entry per person, multiple entries under the same name shall be removed from the drawing. Members of the Coconino Community College Information Technolody Department, including "infrasturcture" and "help desk" are unable to win, and will be disqualified if they enter. Family members are allowed to enter if they fall under the rest of the qualifications. All entries are given a number based on time of entry. The winners will be selected at random using a number generator chosen by the ITS Student Center Coordinator. Award may not be given to another person, and the card can be declined upon recieving the winning email. If you decline the giftcard, another winner will be drawn at random. Identity and current status at Coconino Community College will be verified by the Help Desk Coordinator. You can still submit feedback if not a current student or employee, however you will not be counted in the drawing. To enter for the Gift Card you must fill out all required information, and enter contact details where requested on the survey. Two winners will be randomly selected, with each winner getting a single "$25.00" gift card to Amazon.com. A winner may not win multiple times, and as stated if multiple entries are submitted the person may be disqualified. Prize can be redeemed through their website. The Amazon.com logo, and trademark is owned by Amazon.com INC.
Survey giveaway runs Friday, December 2nd at 10:00am through Friday, December 16th at 11:59pm. Drawing will occur on Monday December 19th, 2016. The gift card will be available for pick-up in person starting same day. Winner will be notified by E-mail. If no response in 72 hours, a new winner will be selected, and notified. If you cannot pick the card in person, the card will be mailed through USPS. This can take an additional 2 - 10 business days depending on location.
Thanks for your interest in the ITS Newsletter!
Click below to view the newsletter for what best describes your position at CCC